With shifting consumer habits and higher expectations, the need for reliable and advanced technological solutions has become increasingly crucial. At Lightspeed, we strive to provide hospitality businesses with the necessary tools to adapt and excel.
Introducing Lightspeed Restaurant (K Series) – a flexible, all-encompassing ePOS system specifically designed for restaurants. But it’s more than just a till system; it’s a versatile and advanced commerce platform. You can manage everything from delivery and takeaway to menu engineering and sales reports, all in one place.
This post highlights why Lightspeed Restaurant (K Series) is the ideal ePOS software for restaurants, enabling them to thrive in the new era of hospitality.
Master table service with a mobile point of sale
With Lightspeed Restaurant (K Series) as your commerce platform, you can master table service through its mobile point of sale feature. This means your staff can freely move between tables, take orders, and process payments on the spot, all while sending orders directly to the kitchen.
By utilizing the mobile point of sale, your staff can make fewer trips across the dining room floor, resulting in more time and a better mindset to deliver exceptional customer service. This advantage will set your restaurant apart from the competition.
In addition to enhancing staff mobility, Lightspeed Restaurant (K Series) offers a multitude of features, such as the ability to split customers’ orders into courses and the option for customers to order by course or by seat.
- Apart from giving staff greater mobility, other features include:
- Easily splitting customers’ orders into courses
- Giving customers the option to order by course or by seat.
- Editing orders quickly in Edit mode
- Responding to sudden changes by assigning orders to different tables or seats.
- Personalising guests orders with product sequences.
- Creating and managing floor plans from a single system
- Taking fast payments and splitting bills by Item, Cover or Seat.
Harness powerful tools for menu engineering
The restaurant industry is constantly evolving, making it crucial to have an ePOS system that can quickly adapt to changing circumstances and shifting demands.
Fortunately, with Lightspeed Restaurant ePOS, you can make swift menu changes without relying on a support team. This means that you can add and edit menus across multiple locations using just one system, enabling you to efficiently keep up with industry trends and changes.
Here’s how you can make easy menu changes from Lightspeed’s back office.
- Implementing a food delivery service into your existing business model for accessing a new revenue stream. GREAT IDEA!
- If you already have a menu set up in the back office and want to offer your in-house dining menu for delivery, you may need to make a few adjustments. For instance, some of your menu items may not travel well or may not be easily packed for delivery.
- Access the Menus section in Lightspeed’s back office, where you can easily view an overview of all your existing menus. Then, simply select the option to Create a new menu from the drop-down menu.
- You won’t have to come up with an entirely new menu. Just select your existing menu and then choose the Duplicate menu option from the drop-down menu.
- After duplicating your menu, you can easily rename it and remove any items that may not be suitable for delivery, while also adding new dishes that are.
- By syncing your new delivery menu with Lightspeed Delivery, you can effortlessly integrate it with third-party delivery apps such as Deliveroo and UberEATS.
- With your menu readily available on third-party apps, customers can conveniently find your offerings. Any orders placed through these apps will be automatically sent to your ePOS, streamlining the order processing and fulfillment process.
Contactless ordering with Lightspeed Order Anywhere
Customer habits and expectations have changed for good. In a 2020 survey by Lightspeed, 17% of British diners said they would feel more comfortable dining out as long as they can order and pay via an app.
Not only did the pandemic bring new expectations around staff and customer safety, it also led customers to expect a higher level of convenience when ordering food from restaurants, coffee from cafes or beers from pubs and bars.
With Lightspeed Order Anywhere, you can successfully meet these new expectations with an advanced mobile ordering platform that lets customers access your menu from any device using a link or QR code, without even having to download an app.
Here’s how it works:
- It’s a sunny day, and a lot of customers are looking to eat on your terrace. You’re a little understaffed in front of the house, but luckily you’re using Lightspeed Order Anywhere, and all your customers need to do is scan the QR code that you printed for each from the Order Anywhere back office.
- Your hungry customer scans the QR code from their phones, and immediately gains access to your menu, where they can browse (this eliminates the need to clean and replace your menus everytime you flip a table).
- After browsing your menu and deciding what they’re going to order, the customer simply adds their chosen products to their cart then taps Go to checkout to place their order.
- At the checkout screen, they enter their payment details, as well as their email address to which they can receive their digital receipt. At the checkout screen, they can add tips, and pay with credit and debit card.
- Now they’ve entered their email address and payment details, they complete their order by tapping place order.
- The order has been sent to your kitchen, just like it would with any other type of order, except your customer has experienced a digital and totally contactless ordering process!
- The only part your waiter has to play in all this is bringing the customer their food or drinks once it’s been prepared. With less tables to attend to, they can focus on fulfilling customer personal requests and bring that irreplaceable human touch to service.
Off-premise ordering with Lightspeed Order Anywhere
But wait, that’s not all. Lightspeed Order Anywhere also facilitates takeaway, allowing guests to order straight from your website, cutting out third-party middlemen and saving you the commission fees!
Here’s how Order Anywhere works for off-premise ordering.
- A customer is sitting in a local park with friends, and decides that they’d like to order some food from you.
- They go to your website, where they see a redirect link on your landing page.
- Now they have access to your menu, and can select items directly from your menu, just like they would with dining in.
- When it comes to checkout, the customer has two options for how they’d like to receive their order. They can either select an option for pick-up as soon as possible or place an order at a later date. From Lightspeed Order Anywhere, they’re able to select specific days and times to collect their orders.
And just like that, you can easily set up your won takeaway service, and take advantage of a new revenue stream with Lightspeed Order Anywhere!
Future proof your business with Lightspeed Restaurant (K Series)
The hospitality industry is increasingly relying on digital technology, and it’s important not to be left behind. Embrace the potential of your business and discover Lightspeed today.